Contents
Introduction
Modern Eco Packaging ("we," "our," or "us") is committed to protecting your privacy and ensuring transparency about how we handle your personal information. This Privacy Policy applies to all information collected through our website, services, and business interactions.
By using our website or services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this document carefully and contact us with any questions.
Just as we're committed to sustainable packaging solutions that protect our environment, we're equally committed to protecting your personal data with the highest standards of privacy and security.
2. Information We Collect
Information You Provide Directly
- Contact Information: Name, email address, phone number, and mailing address when you inquire about our products or services
- Business Information: Company name, job title, and industry when you request quotes or establish a business relationship
- Order Information: Product specifications, quantities, delivery preferences, and payment details when you place orders
- Communications: Any correspondence you send to us via email, contact forms, or other channels
Information Collected Automatically
- Device Information: Browser type, operating system, and device identifiers
- Usage Data: Pages visited, time spent on pages, links clicked, and navigation patterns
- Location Data: General geographic location based on IP address
- Referral Information: How you arrived at our website
3. How We Use Your Information
We use the information we collect for the following purposes:
- Providing Services: Processing orders, fulfilling requests, and delivering our packaging solutions
- Communication: Responding to inquiries, sending order updates, and providing customer support
- Business Operations: Managing accounts, processing payments, and maintaining business records
- Improvement: Analyzing usage patterns to improve our website and services
- Marketing: Sending promotional materials and updates about new products (with your consent)
- Legal Compliance: Meeting regulatory requirements and protecting our legal interests
Sell your personal information to third parties, use your data for purposes unrelated to our services, or share your information without proper safeguards.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and gather information about how our site is used.
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality, such as navigation and secure areas
- Analytics Cookies: Help us understand how visitors interact with our website
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements (only with your consent)
Managing Cookies
You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when cookies are being sent. Note that disabling cookies may affect some website functionality.
5. Information Sharing
We may share your information with the following parties:
- Service Providers: Companies that help us operate our business (shipping, payment processing, IT services)
- Business Partners: Trusted partners who assist in delivering our products and services
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets
All third parties with whom we share data are contractually obligated to protect your information and use it only for specified purposes.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
- Customer Records: Retained for the duration of our business relationship plus 7 years for tax and legal compliance
- Marketing Data: Retained until you withdraw consent or request deletion
- Website Analytics: Aggregated data retained for up to 26 months
- Inquiry Records: Retained for 2 years from last contact
7. Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
- Encrypted data transmission (SSL/TLS)
- Secure data storage with access controls
- Regular security assessments and updates
- Employee training on data protection
- Incident response procedures
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
For All Users
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Opt-Out: Unsubscribe from marketing communications at any time
California Residents (CCPA)
California residents have additional rights including the right to know what personal information is collected, the right to delete, the right to opt-out of sale (we do not sell personal information), and the right to non-discrimination.
European Residents (GDPR)
If you are in the European Economic Area, you have additional rights including data portability, the right to restrict processing, and the right to object to processing. You may also lodge a complaint with a supervisory authority.
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
9. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by:
- Posting the updated policy on our website with a new effective date
- Sending an email notification to customers with active accounts
- Displaying a prominent notice on our website
We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to reach out.